Privacy Policy

Who we are

V2X Solutions Ltd ("V2X Solutions", "we", "us", "our") is the data controller for the personal data described in this policy. We're based at our demonstration centre near Cardigan, Ceredigion, SA43, UK.

Contact us about privacy at info@v2xsolutions.com or 0330 043 3742.

What data we collect

We collect personal data in a few ways:

• When you contact us or book a demo — your name, email address, phone number, and anything else you choose to tell us (for example, your EV make and model).
• Automatically, via this website — technical and usage data such as your IP address, browser type, device type, pages visited and how you interact with the site, collected through Google Analytics once you've given consent (see our Cookies Policy).

We do not knowingly collect payment card details, government ID numbers, or other special category data through this website.

How we use your data

• To respond to your enquiry and arrange a demonstration or visit.
• To provide advice about V2X, V2H and V2G systems relevant to your EV and home.
• To understand how visitors use the site, so we can improve it (analytics, with your consent).
• To meet our legal and accounting obligations.

Our legal basis for processing

We rely on the following legal bases under UK GDPR:

• Consent — for analytics cookies, and for any marketing communications you opt into.
• Legitimate interests — to respond to enquiries and run our business, where this doesn't override your rights.
• Contract — where processing is necessary to arrange a demonstration or service you've requested.

Who we share data with

We don't sell your personal data. We may share it with:

• Google Analytics (Google Ireland Limited) — website usage data, only after you consent to analytics cookies.
• Service providers who help us run our business (for example, email or hosting providers), under appropriate data protection terms.
• Regulators or authorities, where we're required to by law.

How long we keep your data

We keep enquiry and booking data for as long as reasonably needed to respond to you and, where a booking or service goes ahead, for our accounting and legal record-keeping obligations. Analytics data is retained according to Google Analytics' standard retention settings. You can ask us to erase your data at any time — see "Your rights" below.

Your rights

Under UK GDPR, you have the right to:

• Ask what personal data we hold about you, and request a copy.
• Ask us to correct inaccurate data.
• Ask us to delete your data, or restrict how we use it.
• Object to processing based on legitimate interests.
• Withdraw consent at any time (for example, via our cookie settings).
• Complain to the Information Commissioner's Office (ICO) if you think we've mishandled your data.

To exercise any of these rights, email info@v2xsolutions.com.

Cookies

This site uses cookies for essential functionality and, with your consent, for analytics. Full details are in our Cookies Policy, including how to change your preference at any time.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will always reflect the latest version.